Welcome to Luna Pet Supply — please read these Terms of Service (“Terms”, “Agreement”) carefully before using our website or placing an order.
1. Acceptance of Terms
By accessing or using this website (lunapetsupply.com), you agree to be bound by these Terms. If you do not agree, please do not use our website.
2. Eligibility
You represent that you are at least 18 years old (or the age of majority in your jurisdiction), and have the legal capacity to enter into these Terms.
3. Orders & Product Descriptions
- We strive to describe our products accurately. However, we do not warrant that product descriptions or images are error-free. Colors may vary depending on screen settings, and actual weights/sizes may vary slightly.
- We reserve the right to limit or cancel orders at our discretion (e.g. due to product unavailability, errors in price or description, or suspected fraud). If we cancel an order after payment — we will refund the amount in full.
4. Pricing & Payment
- Prices listed are in US dollars (or as specified on the website) and exclude shipping, duties, or taxes (unless otherwise indicated).
- Payment must be received before orders are processed; we accept the payment methods listed at checkout.
5. Shipping & Delivery
Our Shipping Policy (see Shipping Policy page) describes shipping methods, costs, delivery estimates, and related terms.
6. Returns, Warranty & Refunds
Our Warranty & Return Policy (see corresponding page) applies to all items purchased from us.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and product designs — is the property of Luna Pet Supply (or its licensors) and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Luna Pet Supply and its affiliates, officers, employees, or agents will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or purchase of products — even if we were advised such damages might occur.
9. Modifications to Terms
We may update or revise these Terms at any time. Changes take effect when posted on the site. Your continued use after changes signifies your acceptance.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws applicable in [your jurisdiction — e.g. the U.S. State or country you operate from]. Any disputes will be resolved in the appropriate courts of that jurisdiction.
11. Contact Information
For questions regarding these Terms or our practices, please contact us at returns@lunapetsupply.com