Frequently Asked Questions
Our store offers a wide range of pet supplies — including automatic feeders, litter boxes, cozy cocoon beds, toys, and other accessories designed to make pet care easier, safer, and more enjoyable.
Currently, we ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, and many others. If you’re outside our shipping zone and want to place an order, please contact us — we’d love to help assess whether delivery to your area is possible.
We offer free standard shipping on all U.S. orders over $75. For orders under this threshold (or outside the U.S.), shipping costs are calculated at checkout based on your address, package weight, and delivery method.
Orders are typically processed within 1–3 business days. Standard shipping deliveries usually arrive within 10-25 business days (depending on location). If you choose expedited shipping (where/if available), delivery times will be shorter — and will be shown at checkout.
Once your order has shipped, you’ll receive a confirmation email including a tracking number and a link (if tracking is available in your region). Use that link to check the current status of your delivery.
If your order arrives damaged, incomplete, or defective, please contact us within 7 days of delivery with photos of the package and the damaged item. We’ll work with you to arrange a replacement or refund see our Warranty & Return Policy.
Yes — we accept returns and exchanges for eligible items within [e.g. 30] days of delivery see our Warranty & Return Policy for full details Items must be unused, in original condition, and with original tags/packaging.
Absolutely — we’re here to help. For any questions about setup, usage, maintenance, shipping, or returns, just contact us at returns@lunapetsupply.com, and we’ll respond as soon as possible.